Why American Airlines Need to catch up

Returned from a short trip to Arizona.The trip was in extremes good and bad.One misses the convenience of Singapore Airlines and other leading asian Airlines when you are using United or US Airways.The Star Alliance is itself a mockery where there is such a disparity!
As my ticket was booked by my client-it was on United Airlines.Had a schedule via HK and SFO to Phoenix,where I had chosen my seats and my special meal,as it was an early morning start left home by about 4 am,arrived at the check in counter to be told that they are now routing me via Tokyo and SFO.
Changi Terminal 3 was efficient and has all amenities to make one comfortable.The United flight to Tokyo had very limited in flight selection on all sectors I flew-why cant they provide decent In flight entertainment?They need to increase their movie choices,especially other languages Japanese,Chinese,Indian,as more of them travel.They can have good selection of music as well catering to customers with different needs.
My special meal was not put on the flight to Tokyo,so almost remained hungry till I landed in Tokyo.
Narita airport is good but not functional to needs of today's customers.No free internet,food and duty free shopping is expensive!I had a very small portion of fries and a Coffee for $15/-
The aiport is clean though and the toilets are good especially with backsprays!
The long flight on a 747 to SFO was tough on the economy class passengers as there are still the large screens in front,not the personal screens(United you need to improve).
At SFO-I was put on secondary processing for some reason and after an hour they let me go by the immigration-no apologies /no regret .
Just about to make it for the connecting flight to PHX-I was the last passenger before doors closed,it was empty,clean and neat.
Phoenix airport was efficient as usual.My Hotel Shuttle was not around,had to take a cab which was expensive considering the short distance.
Why cant hotels in US have placards and wait for their guests,like in Asia or even Africa?Why can't service improve?
Arizona was surprisingly cold,Stayed at the Holiday Inn Suites in Scottsdale.A small comfortable hotel with larges suites.
The Hotel is pretty affordable and clean.Decent breakfast,but spread for vegetarians is not much.
Also visited the Four Seasons Hotel,which looked good.Missed out on the Xmas shopping deals and the lighting,heard that Chrismas parties are reduced due to the economic situation.
On my return flight from PHX- to LA took a US Airways flight-the airhostess was nasty when asked for extra sugar(The comment she made was unprintable) and it took a retort for her to apologise.
LAX airport was crowded,the United staff at the counter could not recognise my Resident card for Singapore,it took a long time for her to sort it out.
SQ,Jet Airways,Cathay are setting the standards while the American ones are lagging .
Is US the new third world?