Silk Air a good choice for travel to Chennai

Just returned from a trip to Chennai,it was good value for money.For the oneward journey was upgraded to business class,and food,seating,service was very nice,they managed to get /serve some vegetarian food in quick time.As there was no in flight entertainment-I could catch on some pending work.The in flight service was great.
At a return fare of S$464/- this was worth it.On return as the flight was full,managed an emergency window seat which was quite comfortable,they did provide a lounge access pass,again proving value for money.The
The downside-no FFP and no ticket changes.if they can lower the fares a bit ,then it would give jet airways a run for its money.Except jetairways has In flight entertainment and FFP accrual,but budget conscious travelers with set dates,can save a lot of money combined with the fabulous service and these fares.On the return flight,while service in general was ok,except one air hostess farah chew seemed to have got up from the wrong side,as she was not interested in service at all.
SATS premier lounge at Terminal 1 is better than in Terminal 2.
Clipper lounge in Chennai was as usual,not much choices

Airline Ticket Cancellations

My recent experience with premier airlines has not been good when it comes to ticket changes or cancellations.While the online booking exprience is designed to make it easy for customers,the cancellation process is very difficult.One has to call the number and then send a written confirmation,and the refund is credited to the credit card.imagine if one has to call the office after business hours-the airlines don't attend to it.
Why can't airlines allow online cancellations?Another grouse I have is with e-ticketing which was implemented for green issues and conserving naturebut almost everyone I know prints the e ticket-thus there is not much of paper saving.
I recently had to call Qatar Airways to make a change and I was on phone for 98 minutes before  getting the agent,and this is supposed to be a 5 Star airline.