Just returned from a trip to India,chose Air India for the international segment and Jet Airways for the domestic.
Air India deployed a 777ER on the Mumbai Singapore sector and Sin -Mum sector.The aircraft was fairly new,well maintained but was pretty empty,maybe it will go back to Indian Airlines.
Air India takes a long time to credit membership points and there are no reminders for lapsing mileage.
Mumbai Airport was chaotic for the International to Domestic transfers,with limited options if one has to spend long hours at the airport.
Bhopal Airport was small and effective.Hope to see better connectivity in the near future though,the new terminal is almost ready.
The left luggage system at the Mumbai airport is not effective as it is at the arrival hall of domestic and inside security.
On International return-check in is not allowed 3 hours before departure.If flying economy they do not allow passengers inside,which can be a pain for passengers who have come in from other cities in India.
Jet should provide better in cabin service -as while it charges full fares-it provides budget airline services via Jet Lite and Konnect.Their tele check in system can be improved.
Jet's redeeming feature is its JP management which is of a high standard.
